E-commerce
Smily Kiddos
Overview
We examine how a company optimized support processes using AI automation. By implementing an AI-powered chatbot, the company streamlined its customer interactions, reducing response times and enhancing user satisfaction.
Customer: 32,000
Budget: 10,000
Profit: 8,00,000
ROI: 8,00,000 Cr


Challenges:
High volume of customer inquiries leading to long response times and decreased customer satisfaction.
Solution:
Implemented an AI-powered chatbot to handle common customer queries and provide real-time support.
Result:
Reduced response time by 50%, improved customer satisfaction scores by 30%, and freed up human agents to focus on more complex issues.