E-commerce
Smily Kiddos
Overview
We examine how a company optimized support processes using AI automation. By implementing an AI-powered chatbot, the company streamlined its customer interactions, reducing response times and enhancing user satisfaction.
Customer : 32,000
Budget : 10,000
Profit : 8,00,000
ROI : 8,00,000 Cr

Challenges:
High volume of customer inquiries leading to long response times and decreased customer satisfaction.
Solution:
Implementing an AI-powered chatbot to handle common customer queries and provide real-time support.
Result:
Reduced response time by 50%, improved customer satisfaction scores by 30%, and freed up human agents to focus on more complex issues.